On the right side of the screen, scroll down to the bottom of the options and click on Add Other Account….The Internet Accounts window should appear.Click on the Mail menu at the top left corner of the screen, and select Accounts….If so, select Other Mail Account… and then skip to Step 5 of this guide. NOTE: If this is the first time you have used Mail, you will be presented with a setup wizard.Configuring an Internode email account in Mail.If you are running an older version of Mac OS X, we recommend updating before following this guide. To troubleshoot, please disable the 'Automatically detect and maintain server settings' option for your Fastmail account in the Apple Mail client.This guide is suitable for Mail on Mac OS X 10.11 computers.

This is a helpful feature, but it can also cause problems with your mailbox. Apple MailĪpple Mail will attempt to auto-detect settings for you, which includes overriding any manual configuration settings. Whatever your mail client currently has set, try the alternative and see if that works. IMAP Path Prefix: (leave blank) with Port: 992.

IMAP Path Prefix: (leave blank) with Port: 993.

We support connecting to us in one of two ways: To troubleshoot, please check the advanced account settings in your mail client for your Fastmail account. When the IMAP prefix is not properly set up you won’t receive mail at all, or your mail will appear inside an extra Inbox folder.

Most clients will automatically set up the IMAP prefix with no issues. An IMAP path prefix tells your mail client where to look for your mail.

Setting up mac mail imap prefix path